System Access/Problems
Access Requests
Some campus employees require access to PeopleSoft financial systems to perform their job duties. In order to request access to PeopleSoft, employees need to do the following:
- Complete the FERPA training in the Training LMS system.
- Contact your Department or College Controller.
- They will enter a Student Administration Security Access Request.
- The access request will go through Financial Aid and then Student Finance approvals before it is actually granted. When the request has been completed, the Controller will be notified.
If you have any questions, please contact Daniel Christensen (801-422-4259 | daniel_christensen@byu.edu) or Shawn Trauntvein (801-422-7679 | shawn_trauntvein@byu.edu)
System Problem Contact Info
Billing Customers
Student related charges - Auto Feed
- Daniel Christensen - 801-422-4259
Student related charges - Manual Feed
- Student Account Specialist - 801-422-7694
Corporate account charges
- 801-422-7549
Charges & Payments
Payments not applying correctly
- Student Account Specialist - 801-422-7694
Problems paying a charge
- Student Account Specialist - 801-422-7694
Item Types
Creating a new item type
- Students - 801-422-4580
- lori_glenn@byu.edu & sfs-apps@byu.edu
Changing item type description
- Lori Glenn - 801-422-1625
Changing the accounting for an item type
- Lori Glenn - 801-422-1625
lori_glenn@byu.edu
- Lori Glenn - 801-422-1625
Suspended Transactions
Charges/payments not received by My Financial Center
- Daniel Christensen - 801-422-4259
Charges/payments in suspense in PSSF
- Students - 801-422-4580
Refund Issues
Financial Aid bulk refunds
- Daniel Christensen - 801-422-4259
Individual refunds
- Student Account Specialist - 801-422-7694
- Lori Glenn - 801-422-1625
General Ledger
Transactions in My Financial Center didn't feed to the GL
- Daniel Christensen - 801-422-4259
Transactions fed to the wrong GL account
- Daniel Christensen - 801-422-4259
Slow System Response for My Financial Center/PSSF
- OIT Service Desk - 801-422-4000
- Daniel Christensen - 801-422-4259
Contacts
Daniel Christensen
801-422-4259
daniel_christensen@byu.edu