SYSTEM ACCESS/PROBLEMS

Access Requests

Some campus employees require access to PeopleSoft financial systems to perform their job duties. In order to request access to PeopleSoft, employees need to do the following:

• Complete the FERPA training in the YTrain system.
• Contact your Department or College Controller.
• They will enter a Student Administration Security Access Request.
• The access request will go through Financial Aid and then Student Finance approvals before it is actually granted. When the request has been completed, the Controller will be notified.

If you have any questions, please contact Dennis Heggem (801-422-6629 | dennis_heggem@byu.edu) or Shawn Trauntvein (801-422-7679 | shawn_trauntvein@byu.edu)

System Problem Contact Info

• Billing Customers

  • Student related charges - Auto Feed

    • Dennis Heggem - 801-422-6629

  • Student related charges - Manual Feed

    • Student Account Specialist - 801-422-7694

  • Corporate account charges

    • 801-422-7549

• Charges & Payments

  • Payments not applying correctly

    • Student Account Specialist - 801-422-7694

  • Problems paying a charge

    • Student Account Specialist - 801-422-7694

• Item Types

  • Creating a new item type

    • Students - 801-422-4580
    • dennis_heggem@byu.edu & sfs-apps@byu.edu

  • Changing item type description

    • Dennis Heggem - 801-422-6629
    • Lori Glenn - 801-422-1625

  • Changing the accounting for an item type

    • Dennis Heggem - 801-422-6629
    • dennis_heggem@byu.edu

• Suspended Transactions

  • Charges/payments not received by My Financial Center

    • Dennis Heggem - 801-422-6629

  • Charges/payments in suspense in PSSF

    • Students - 801-422-4580

• Refund Issues

  • Financial Aid bulk refunds

    • Dennis Heggem - 801-422-6629

  • Individual refunds

    • Student Account Specialist - 801-422-7694
    • Lori Glenn - 801-422-1625

• General Ledger

  • Transactions in My Financial Center didn't feed to the GL

    • Dennis Heggem - 801-422-6629

  • Transactions fed to the wrong GL account

    • Dennis Heggem - 801-422-6629

• Slow System Response for My Financial Center/PSSF

  • OIT Service Desk - 801-422-4000
  • Dennis Heggem - 801-422-6629

Contacts

Daniel Christensen
801-422-4259
daniel_christensen@byu.edu