System Access/Problems

Access Requests

Some campus employees require access to PeopleSoft financial systems to perform their job duties. In order to request access to PeopleSoft, employees need to do the following:

• Complete the FERPA training in the Training LMS system.
• Contact your Department or College Controller.
• They will enter a Student Administration Security Access Request.
• The access request will go through Financial Aid and then Student Finance approvals before it is actually granted. When the request has been completed, the Controller will be notified.

If you have any questions, please contact Brandon Dailey (801-422-4259 | brandon_dailey@byu.edu) or Shawn Trauntvein (801-422-7679 | shawn_trauntvein@byu.edu)

System Problem Contact Info

• Billing Customers

  • Student related charges - Auto Feed

    • Brandon Dailey - 801-422-4259

  • Student related charges - Manual Feed

    • Student Account Specialist - 801-422-7694

  • Corporate account charges

    • 801-422-7549

• Charges & Payments

  • Payments not applying correctly

    • Student Account Specialist - 801-422-7694

  • Problems paying a charge

    • Student Account Specialist - 801-422-7694

• Item Types

  • Creating a new item type

    • Students - 801-422-4580
    • lori_glenn@byu.edu & sfs-apps@byu.edu

  • Changing item type description

    • Lori Glenn - 801-422-1625

  • Changing the accounting for an item type

    • Lori Glenn - 801-422-1625
      lori_glenn@byu.edu

• Suspended Transactions

  • Charges/payments not received by My Financial Center

    • Brandon Dailey - 801-422-4259

  • Charges/payments in suspense in PSSF

    • Students - 801-422-4580

• Refund Issues

  • Financial Aid bulk refunds

    • Brandon Dailey - 801-422-4259

  • Individual refunds

    • Student Account Specialist - 801-422-7694
    • Lori Glenn - 801-422-1625

• General Ledger

  • Transactions in My Financial Center didn't feed to the GL

    • Brandon Dailey - 801-422-4259

  • Transactions fed to the wrong GL account

    • Brandon Dailey - 801-422-4259

• Slow System Response for My Financial Center/PSSF

  • OIT Service Desk - 801-422-4000
  • Brandon Dailey - 801-422-4259

Contacts

Brandon Dailey
801-422-4259
brandon_dailey@byu.edu