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Student Financial Services - COVID-19 FAQ

The Covid-19 Pandemic is causing a considerable amount of confusion and financial stress for our students. The BYU Student Financial Services staff is committed to do all that it can to help our students during this period. This web page will alert you to any changes in procedures that we may adopt to make life a little easier for you.

What's New

  • The Student Financial Services Office on campus is currently closed. But all of our staff are working from home and can be contacted using YMessage, email and by their regular office phone numbers.
  • 6 month loan deferments have been issued for all BYU long-term institutional loans such as Woolley Law School Loans, Marriott School of Management Loans, Cardon International Student loans, and a few others. (See FAQ below)
  • We are in the process of developing some long-term loans to assist current undergrad and graduate students pay-off some outstanding campus charges and future charges for Spring, Summer terms and possibly Fall semester. More information will be coming.
  • Student refund checks will continue to be processed and direct deposited daily. If you are not set up for direct deposit, checks are only cut once per week. We strongly suggest you sign up for Direct Deposit.

Other Frequently Asked Questions

Question: Will tuition be reduced for either Winter 2020 or Spring 2020 since they will be held online?
Answer: There are no current plans to reduce published tuition rates for Winter Semester or future semesters and terms.

Question: If I withdraw from classes either because I could not adapt to the on-line delivery method or was unsatisfied with the quality of the on-line delivery method, is it possible to receive a refund.
Answer: Generally, students are subject to our normal withdrawal policies and related pro-rata tuition calculations. If you feel an additional refund is warranted you may submit a petition providing details of your reasons for withdrawal. The Pro-Rated Tuition Exception Form can be obtained by clicking HERE.

Question: Will there be a change in tuition payment deadlines?
Answer: Tuition will continue to be due seven days before the start of class. However, if you need to delay payment you can utilize the short-term loan which in essence allows you to extend the tuition deadline. The $20 Short Term Loan application fee will be waived during Spring Term and possibly additional future enrollment periods.

Question: Can I postpone my payment for spring and/or summer tuition?
Answer: If you are eligible you can do this by applying for a short-term loan. The short-term loan in essence allows you to extend the tuition deadline. If time passes and the short-term loan is coming close to due and you are unable to pay then please reach out to Bill Welsh at bill_welsh@byu.edu or Glenda Tolman at glenda_tolman@byu.edu to see if any additional arrangements can be made to defer payment.

Question: What if I don't have money to pay for charges on my student account?
Answer: Contact Bill Welsh at bill_welsh@byu.edu or Glenda Tolman at glenda_tolman@byu.edu. Briefly describe your financial hardship and a date when you believe you could pay for the charges.

Question: If I moved out of campus housing early due to COVID-19, when can I expect a refund?
Answer: If your housing and meal plan charges have been adjusted, the refunds are processed once each week on Friday mornings. If you have authorized direct deposit refunding, then your refund will be sent out that afternoon and will be deposited to your bank account within two business days. If you have not authorized direct deposit refunding then your refund will be sent in the mail as a paper check on the following Wednesday.

  1. Click HERE to authorize direct deposit refunding
  2. Click HERE to update your mailing address

Question: I have a question that isn't addressed by any of the above questions and answers, what should I do?
Answer: Please send us a Y-message by clicking on this link.

Link to BYU COVID-19 Notice